FAQ

VoltCash’s Platform enables any retailer to offer VoltCash Card activation by providing consumers a reloadable prepaid card with cash or check funds availability (check cashing alternative).

Anyone can gain access to financial services at their local convenience store. All you need is a valid ID and cash or check to get a VoltCash Card!

VoltCash can partner with ANY retailer, which means we offer a one-stop-shop experience where you can gain access to full financial services and go shopping in the same location.

VoltCash also offers card activation, meaning that you can get a reloadable VoltCash Card. No need to call or wait days to gain access to financial services, VoltCash gets you set up!

VoltCash offers very competitive fees. Also, VoltCash saves you time (and thus money) by removing the need to travel to a check casher and wait in long lines to gain access to your hard-earned money.

A VoltCash Card gives you access to financial services right on the spot. When you hand your cash or check to the VoltCash teller, they provide you with a reloadable prepaid card. This reloadable card can now be used in-store and online or you can request cash back (check cashing alternative). With this card in hand, you now have access to financial services (bill pay, ATM withdrawals, direct deposit, money transfers, etc).

Millions of people choose prepaid cards because they are a convenient way to handle money. It is safer than carrying cash, you can use the card in-store and for online purchases everywhere Debit Mastercard is accepted, you can pay bills with the card, you have protection against theft, and there is no credit check. VoltCash offers a RELOADABLE prepaid card, which means that this card can be reloaded at any VoltCash store location.

VoltCash offers two fee plans: Monthly Plan and Pay As You Go.

With the Monthly Plan, you’ll pay a $7.95 monthly fee but there are no fees for purchase transactions.

With the Pay As You Go Plan, you won’t pay a monthly fee, but you’ll pay a $1 fee for each purchase transaction which is capped at a maximum of $8 per month.

Call Customer Service at 1-866-203-8726 if you wish to change from the Pay As You Go Plan to the Monthly Plan.

See the Fee Schedule for complete details.

The VoltCash Card is a prepaid Mastercard, which means you can use it anywhere Debit Mastercard is accepted. You can use it in-store and online!

There is a $3.95 cash reload fee to load cash to your VoltCash Card. To reload with a check, you’ll pay a check reload fee up to 2% of the check amount or a minimum of $3.95.

There is no fee to withdraw cash at MoneyPass® ATMs.

See the Fee Schedule for complete details.

The easiest way is to Find a Store Near You. Since VoltCash can partner with ANY retailer, you can find us at your local convenience store or supermarket! This makes it very easy to turn that check into cash or to reload your card with more funds.

If you enroll in Direct Deposit, you can gain access to your paycheck money up to 2 days early†!

†In order for you to be paid early, your payroll or benefits payment provider must submit the deposit early. It is important to note that your payroll or benefits payment provider may not submit the deposit or payment early each payment period. Be sure to ask your payroll or benefits payment provider when they submit your deposit information to the bank for processing. Early deposit of funds will begin upon the 2nd qualifying deposit. A qualifying deposit is defined as a direct deposit greater than $5.00 received from the same payer.

Visit any of our store locations to load funds onto your card and request cash back. Most of our retailer partners will provide free cash (up to $500) at the time you load your check. You can also request cash back at the point-of-sale (by asking the cashier for cash back). There is no charge to withdraw funds from a MoneyPass ATM.

There are many different ways to check your balance: you can check it online by logging in to your account, with the mobile app*, or you can ask any of our retailers to perform a balance inquiry. All of these options are FREE and EASY.

Absolutely! Your VoltCash Card can be used at ANY online retailer that accepts Debit Mastercard. Use your card for Amazon, Lyft, Uber, and much more!